Telephone 1-800-961-9290

FAQ's about Warranty...

I want to use my own mechanic to install your product, is this ok? Diesel Care is typically a wholesale
company, meaning that we primarily sell to resale shops. As such, our pricing and warranty policies are built
around this type of "business to business" transaction. While we cannot dictate to our customers whom they use
to install, we encourage you as a customer to use only certified diesel repair shops to perform repairs. Any issues
relative to installation are directly the responsibility of the purchaser and are not covered under our warranty
policy.  

How long do I have to file a warranty claim? We need to be notified immediately of any potential failure of our
products. We cannot be responsible for any warranty of products where prior notification was not given.

I've had the product installed and the mechanic says it' still not right and wants to charge me to install
another unit, what do I do? Diesel Care has always maintained a "hassle free" warranty, meaning we, under
most conditions will send out a replacement part at the customers request, without having the opportunity to
examine for old unit in question. Many of these units are returned with no fault found, and are the result of
incorrect installation or miss diagnosis. We make it a policy to make every attempt to satisfy our obligations to our
customers, but we do not offer any reimbursement of removal/reinstallation of pumps purchased under a
wholesale basis, unless otherwise approved in advance, and with certain conditions and limitations applying. We
encourage each consumer to discuss these issues with your installer prior to purchase of our products.
DO NOT INSTALL OUR PRODUCTS UNTIL
YOU HAVE READ AND AGREED TO ALL WARRANTY TERMS.
DIESEL CARE AND PERFORMANCE INC.
LIMITED WARRANTY POLICY

Diesel Care and Performance Inc., hereafter mentioned as DCP, issues the
following warranty on all DCP product. This warranty is extended to the
original purchaser of the product only, unless approved of in writing by DCP.

Our product is warranted to be free from defects in material or workmanship
under normal use and service, for a period of (1) one year from the original
purchase date. The obligation of DCP under this warranty is limited to the
repair or replacement of the defective unit. Repair or replacement of the unit
shall be at the sole discretion of DCP. The defective unit must be returned
within 30 days of the failure date to be considered for warranty.

Any product that is not installed according to the manufacturers guidelines is
not covered under any warranty by DCP.

This limited warranty is in lieu of all other warranties, either expressed or
implied. All obligations or liabilities of DCP are expressly disclaimed, including
claims for R & R expenses, liability of consequential damages, down time, loss
of revenue, or any other inconvenience cost.

Our product is intended to be installed by the purchaser of DCP product. Any
damage or defect caused by a third party installer is the sole responsibility of
the original purchaser of the product. In addition, DCP is not responsible for
any R & R expenses, liability of consequential damages, down time, loss of
revenue, or any other inconvenience cost relative to third party installers of
our product.

DCP assumes no liability or responsibility for pump failure that are the result of
the use of fuels and/or additives not approved by the original manufacturer of
the engine and/or vehicle.

This warranty does not apply to any part or unit that has been altered or
repaired by anyone other than DCP. Nor, to any product which has been
subject to misuse, abuse, neglect, accident, improper installation, or damage
from foreign material such as water or dirt. This warranty will only be honored
at the facilities of DCP.