For warranty questions, please contact Steve Horton / Shop Manager
Steve's email is Steve@dieselcare.net
Warranty Return Procedure
In order to submit a pump for warranty repairs, please do the following:

1. Package unit in oil resistant packaging. (i.e. zip lock bag) Item should be
double bagged to insure oil does not escape from the package. Packages
that have oil residue will not be delivered UPS or the postal service and will
cause a delay in your shipment.
3. Use plenty of packing material. Newspaper works best for this. Pack
tightly around old core.
4. Fill out this form and include in packaging.
5.Please write on the box “WARRANTY RETURN”

All units must be returned to:

Diesel Care and Performance Inc
Attn: WARRANTY RETURNS
2740 Whitten Rd Bldg 111
Memphis, TN  38133
After submission of this form, Please follow the link below to print a return label for shipment of the
unit to our facility.
Your name:
Your email address:
Your phone number:
Cell phone number:
Sales receipt number:
Item being returned
:Date of Purchase
Complaint
INSTRUCTIONS FOR PRINTING YOUR RETURN LABEL
First, click the link below to open up the UPS link for processing
Go here to print a return label for your unit
User ID         dieselwarranty
Password     dieselwarranty
Note on filling out the form

Your name/company name is entered into the Company name field

You must enter your sales receipt number & complaint to complete the form.

Unless approved in advance, please use the "2nd Day AIr" option for return shipments.

The declared value field should be ended at 500.00

We prepay unit shipments that are returned within 15 days from date of sale. If your
purchase is over 30 days and you use this shipping service, charges may apply.

NEVER use this service to return a core. Please go to our core return link to process a
core return.

This service is available for US (48 states) customers only

We will notified by UPS of your inbound package, and will contact you when it is
received. If you do not hear from us within 2 business days, please contact Jerry at
Jerry@dieselcarelnet for an inquiry


.
DIESEL CARE AND PERFORMANCE INC.
LIMITED WARRANTY POLICY

Diesel Care and Performance Inc., hereafter mentioned as DCP, issues the
following warranty on all DCP product. This warranty is extended to the
original purchaser of the product only, unless approved of in writing by DCP.

Our product is warranted to be free from defects in material or workmanship
under normal use and service, for a period of six months from the original
purchase date. The obligation of DCP under this warranty is limited to the
repair or replacement of the defective unit. Repair or replacement of the unit
shall be at the sole discretion of DCP. The defective unit must be returned
within 30 days of the failure date to be considered for warranty.

Any product that is not installed according to the manufacturers guidelines is
not covered under any warranty by DCP.

This limited warranty is in lieu of all other warranties, either expressed or
implied. All obligations or liabilities of DCP are expressly disclaimed, including
claims for R & R expenses, liability of consequential damages, down time, loss
of revenue, or any other inconvenience cost.

Our product is intended to be installed by the purchaser of DCP product. Any
damage or defect caused by a third party installer is the sole responsibility of
the original purchaser of the product. In addition, DCP is not responsible for
any R & R expenses, liability of consequential damages, down time, loss of
revenue, or any other inconvenience cost relative to third party installers of
our product.

DCP assumes no liability or responsibility for pump failure that are the result of
the use of fuels and/or additives not approved by the original manufacturer of
the engine and/or vehicle.

This warranty does not apply to any part or unit that has been altered or
repaired by anyone other than DCP. Nor, to any product which has been
subject to misuse, abuse, neglect, accident, improper installation, or damage
from foreign material such as water or dirt. This warranty will only be honored
at the facilities of DCP.  
Telephone 1-901-380-9290
EFFECTIVE 10/1/08 - WE WILL NO LONGER ACCEPT RETURNS OF
PRODUCTS WITHOUT A PROPERLY DOCUMENTED "RETURN OF GOODS"
AUTHORIZATION. IF YOU ARE RETURNING AN ITEM AND DO NOT
INCLUDE THE PROPER PAPERWORK, IT WILL NOT BE ACCEPTED FOR
ANY CREDIT.